Sales Terms and Conditions
THESE TERMS AND CONDITIONS APPLY TO EVERY CUSTOMERS WHO ORDERS WITH US.
ORDERING & PAYMENT
We require 2 weeks notice to order a celebration cake (sometimes less depending on our workload, just contact us) and catering and at least 3 weeks for a wedding cake (again sometimes less depending on our workload and what is required - please contact us).
Orders are taken on a first come first served basis so the more notice you can give us the better. All of our cakes are decorated by hand and are unique and we therefore require sufficient time to be able to complete each commission. For this reason there may be times when we cannot accept orders because we are unable to meet demand.
For a catering a £500 booking fee is payable at the time of booking.This fee includes all consultations, email support, admin costs and secures your date. It will be later deducted from the last payments towards the total cost, in case there are any. If the total is below £500 a 50% of the total is taken as booking fee. The booking fee is non-refundable, with the remaining balance payable in three installments. If the cake/catering is to be delivered the final balance must be paid at least 21 days before the delivery date. We will not accept payment on delivery, our delivery drivers do not carry cash.
We accept payment by cash, card or bank transfer.
Please note that your booking is not a confirmed order until the booking fee has been paid and no work will be undertaken until payment has been received.
Custom cakes need to be paid in full when ordering.
Products ordered via our onlineshop are especially made for you, please allow up to 7 days for them to be available after ordering, depending on the product.
When ordering your cake/catering you will be required to pay a booking fee. This is non-refundable. If you wish to postpone your cake/catering until a later date or put monies paid towards any future cake order we we offer one free date swap for 2020 and 2021 bookings. If any work has been take out already the costs will be added to the total.
Please be aware that if you pay for your cake/catering in full at the time of booking and the catering/cake is subsequently cancelled, the maximum refund given will be 50% of the total cost unless, in the case of celebration cakes and catering, it is cancelled 7 days or less before the due date then there will be no refund if payment has been made in full.
If a celebration cake is cancelled with more than 7 days to go we will refund up to 50% of the total cost minus a £10 cancellation fee and the cost of any work already undertaken towards your cake. In the case of wedding cakes, if the cake is cancelled one month or less before the due date then there will be no refund if the cake has been paid for in full. If the wedding cake is cancelled with more than one month to go we will refund up to 50% of the total cost minus a £25 cancellation fee and the cost of any work that has already been undertaken towards your cake.
All of our cakes and caterings can be collected from our premises in Margate. All of our cakes come boxed and should be transported on a flat surface e.g. the boot of the car not on a car seat where they will be tilted and could become damaged.
We offer a delivery service anywhere in the Kent, Essex or the London area. For celebration cakes we offer morning or afternoon deliveries.
Wedding cakes are normally delivered on the day of the wedding unless otherwise specified. We will endeavour to deliver as near to a specified time for wedding cakes as possible, however we cannot be held accountable for unexpected traffic delays etc.
We will deliver cakes on a Sunday but this will incur an extra charge of £10 on to the delivery cost.
Please note that once a cake has been collected or has been signed for at the delivery address the full responsibility for the cake is then held by the customer and the seaside cake parlour cannot be held responsible for any damages thereafter.
Cakes will come boxed and should be left in the box at room temperature ( below 21 degrees celsius) on a flat surface. Do not refrigerate unless temperatures are over 21 degrees celsius. It is also not a good idea to store cakes in places such as a garage, conservatory or in the kitchen where it could become susceptible to steam, condensation & cooking odours.
If you damage your cake after you have collected it from us and you wish us to repair it, minor repairs maybe able to be carried out on the same day but will incur a charge of not less than £10. (Acceptance of repairs of this nature will be at our discretion and will depend on whether a cake decorator is available that day and our workload at the time).
All our cakes and sweets which you can order via our webshop are freshly baked in the morning and posted to you in the afternoon. We send our parcels via 1st class and they should arrive on the next working day or the day after. Please make sure you are available. The seaside cake parlour can not be held responsible for any damage in transit but we are happy to help with complaints in case something arrives broken.
Complaints are rare so when they do occur we take them seriously. Corrections to inscriptions & minor changes when things are wrong can usually be carried out on the same day in most cases and you are required to give us the opportunity to do this. You must notify us of the problem within 2 hours of collecting your cake or after delivery in writing (email) or in person (phonecall). Messages on our answering machine or mobile Mailbox (Voicemail) are not accepted.
Some complaints may need further investigation and an immediate refund (in case of a major issue) may not always be possible. The cake, or part of cakes, must be returned to us within 48hours so that we can fairly assess the nature of the complaint.
Photographs of cakes will not be accepted.